Help Center

Product & General Information Find Answers
Product & General Information
How to take care of my jewelry?
What are my delivery options?
Is it possible to change the order of the engravings for the 3D Bar Necklace?
How to place an order at Oak & Luna?
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Delivery Find Answers
Delivery
Why didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
How do I track my order?
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Change Order Details Find Answers
Change Order Details
How can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
I forgot to use my coupon
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Received Item Issues Find Answers
Item Received
My jewelry is damaged, what should I do?
My chain broke, what should I do?
Returns & Cancellations
My chain size that I received is incorrect, what should I do?
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Payments & Promo Information Find Answers
Payment & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why do I see a double charge on my billing statement?
I have a PayPal account but I cannot complete the payment
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Most popular questions

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?
How does our company make sure all of our jewelry are in a safe and healthy environment?
Why didn't I get an order confirmation?
Where is my order?
Returns & Cancellations
My chain broke, what should I do?
How can I change my shipping address?
What are Oak&Luna delivery options?
I have a special request for my necklace

THOUGHTS & REVIEWS

Koula Z
"Beautiful products that look even better in real life, excellent customer service!!."
Eliana R
"Just received the 3D Bar necklace for my daughter. It's beautiful. The customer service was wonderful. Thank you all. I know my daughter will love it."
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